Policies

Warranty

We stand behind our quality craftsmanship and proudly offer a Limited Lifetime Warranty covering defects in materials and workmanship for all of our organization systems for as long as you live in your home. We will repair or replace any defective part of any damaged in transit without charge. If at any time, you discover any defect in our material or in the workmanship of our product, please contact our dedicated representatives so that they can ensure that these issues are addressed immediately. We are dedicated to ensuring that the purchase of our organization systems is a safe, enjoyable experience. We want you to be so satisfied with our organization systems that you tell a friend about us.

*Terms and Conditions apply. See EasyClosets Warranty for details.

Additional Parts Policy

We are happy to sell you additional parts should you decide you want to modify an organization system purchased from our company, (ie: shelves, closet rods, drawers, baskets or hardware). Just call our team at 1-800-218-2492 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order!

Replacement Part Policy

EasyClosets will replace any damaged or missing elements of your project, but only within 90 days from date of delivery with no cost to you. Beyond that 90-day limit the customer is responsible for all replacement and shipping charges. Our goal is customer satisfaction, and we understand how unforeseeable circumstances may delay your installation. All we ask is that you PLEASE reach out to us within those 90 days with any concerns over missing or damaged parts. We will do all in our power to rectify the issue.

Substitution and Product Changes

We do our best to keep all products in stock and ready to ship. In the event that a product is discontinued or unavailable, we reserve the right to substitute a product of similar style and equivalent value and quality (depending on availability). EasyClosets also retains the right to make changes in product specifications and materials at any time without notice.

Returns Policy

Because your project is custom-cut to your specific room dimensions, refunds are not available on installed EasyClosets projects. You may return new, uninstalled items within 30 days of delivery, however a 50% restocking charge will be applied to the product total, and the shipping costs to return all items are the responsibility of the purchaser.

A Return Material Authorization (RMA) must accompany all returns. Please call 1-800-218-2492 to request an RMA be emailed to you.

There is no refund if your order is returned to us because delivery was refused.

If a replacement item is required as a result of our error (incorrect or defective item), EasyClosets will pay to both replace the item and for shipping to the original address.

Online Design Tool Policy

The EasyClosets Online Design Tool is a free feature exclusively offered to consumers considering the purchase of a home organization system from EasyClosets.com. Using this proprietary software for commercial use is prohibited. Failure to comply will lead to account deactivation and the potential of legal action.

Privacy Policy

Click here to see our Privacy Policy.

Terms of Use

Click here to see our Terms of Use.

California Transparancy in Supply Chains Act

Click here to see our social responsibility program.

Alabama Seller's Use Tax

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. 

Seller's program account number is SSU-R010893722.

Security Statement

At EasyClosets, we take the privacy and security concerns consumers have when using the internet very seriously. We want to make your experience at EasyClosets a pleasant one. To accomplish that goal, we utilize secure technology to prevent any unauthorized access to your information and we pledge to not share any information you provide to us with anyone outside of EasyClosets.

Secure Transaction Security  
EasyClosets uses secure socket layer (SSL) technology to keep your personal information safe. All of your ordering information (name, address and credit card number) is encrypted for maximum security. This prevents anyone from reading any of your information as it travels to our ordering system. To protect you even further, EasyClosets does not retain any credit card numbers within our ordering system. Approval is immediate and we do not add your credit card number to any of our databases. This forces you to re-enter your credit card number when you make a future purchase, but it also prevents anyone from gaining access to your information.

See our complete Privacy Policy here.

Still Prefer to Order Via Phone?
If you prefer, we provide professional design support at 1.800.910.0129. A designer will review your shopping basket and design portfolio and complete the sale over the phone.

Your Credit Card Guarantee
In addition to our guarantee and secure technology, our credit card partners offer programs to further protect you against any possible fraud when shopping online at EasyClosets.com.